Chamilo LMS technical support by BeezNest, official publisher. tier-2 included in hosting plans. Optional tier-3 packs for complex issues. Direct access to the engineers who built the platform.
Chamilo LMS technical support by BeezNest, official publisher
BeezNest provides Chamilo LMS technical support at two levels, designed to meet all the needs of organisations using Chamilo LMS, from everyday usage questions to complex technical interventions on the source code. As the official Chamilo LMS publisher since 2015, our support team consists of engineers actively involved in daily platform development, giving them unmatched understanding and mastery. When you report an issue, our engineers understand it immediately, with no translation layer or escalation chain. Tier-2 support is unlimited and included in all our hosting plans. Optional tier-3 technical support packs are available for interventions requiring direct access to the source code, server configuration or platform architecture.
Official Chamilo LMS publisher since 2015
Chamilo LMS technical support.
By the team that builds the platform.
You won't find a more qualified team to support your Chamilo LMS platform. Our engineers don't just fix issues, they guide you to become autonomous and confident in managing your LMS.
"
We maintain a close relationship with our clients to understand their methodologies and answer in a personalised way while respecting each organisation's structure. Our interest lies in the full satisfaction of our clients, because they are our best marketing team.
Yannick Warnier
CTO and Founder of BeezNest, Chamilo LMS core developer
Two levels of support
The right level of support
for every situation
BeezNest offers two distinct levels of Chamilo LMS technical support, designed to cover all situations, from everyday usage questions to complex technical interventions.
Included in hosting plans
Tier-2 support
Usage, configuration and minor adjustments
Unlimited Q&A support integrated in all our hosting plans. A permanent support service that offers maximum working comfort to your team, and a substantial saving in time and money.
✔Ideal for administrators and trainers
✔Quick answers to usage and configuration questions
✔Portal settings, logo, access rules, social network integration
✔Minor fixes and workarounds for critical issues (under 1 hour)
✔Unlimited requests, no cap, no hidden fees
✔Available 8x5 all year
Included in: Chamilo PRO and all BeezNest hosting plans.
Optional support pack
Tier-3 support
Bug fixes, customisation and design adjustments
Hour packs allowing you to request interventions from our Chamilo expert team, whether your LMS is hosted by BeezNest or elsewhere. Valid for one year from purchase.
✔Bug resolution (fixes and critical workarounds)
✔Small feature enhancements (up to 5h per task)
✔Design adjustments, CSS and icons (not full templating)
✔Works whether hosted by BeezNest or any other provider
✔No precise budgeting, we estimate, confirm, then act
✔Unused hours carry over within the validity period
Available packs — 10h valid 6 months, others valid 1 year
10hDiscovery
20h
Starter
50h
Standard
100h
Advanced
200h
Premium
Important: Tier-3 covers modifications to existing features only, not development of entirely new features. For new feature development, see our custom development service.
Request a tier-3 pack →
Comparison
Which support level do you need?
Use case
Tier-2
Tier-3
Usage and configuration questions
✅
✅
Logo, colours, access rules
✅
✅
Short interventions (under 1h of work)
✅
✅
Complex bug investigations
❌
✅
Plugin and complex integrations
❌
✅
Performance diagnostics
❌
✅
Security audits
❌
✅
Included in hosting plans?
Included
Optional pack
Why choose BeezNest support
Not just fixes.
Guidance to make you autonomous.
🔬
Built by the platform developers
Our support engineers actively develop Chamilo LMS. They know every line of code.
🎯
Personalised and formative
We don't just fix, we explain. Our goal is your team's autonomy.
🤝
Human-scale relationship
We know your platform, your team and your activity cycles. No generic answers.
🎫
Dedicated support portal
All requests tracked, archived and accessible. Nothing falls through the cracks.
Priority tier-3 support
Hour intervention packs.
Flexible, decreasing rates, committed.
BeezNest offers tier-3 support hour packs for complex technical interventions requiring direct access to the source code, server configuration or platform architecture.
10h
Discovery
Valid 6 months
To try tier-3 support
20h
Starter
Valid 1 year
For occasional interventions
POPULAR
50h
Standard
Valid 1 year
For regular technical follow-up
100h
Advanced
Valid 1 year
For large-scale projects
200h
Premium
Valid 1 year
Most competitive hourly rate
📉
Decreasing rates
The larger the pack, the more competitive the hourly rate. Contact us for a personalised quote.
🌐
Available to all
Tier-3 packs are available whether your Chamilo LMS portal is hosted by BeezNest or any other provider.
The publisher advantage
No relay. No intermediary.
A support cost that decreases over time.
When BeezNest hosts your platform, we have full mastery of the environment. Our engineers know every detail of Chamilo LMS, they built it. Diagnosis is immediate, intervention precise. No escalated tickets, no intermediary who needs to understand the platform before acting. Result: resolution times far lower than those of a third-party provider, and therefore a lower real support cost.
Our clients regularly observe that after an initial year of onboarding, support requests decrease significantly. Your teams gain autonomy, driven by the simplicity of Chamilo LMS. Only specific adaptation projects generate occasional technical needs. A healthy, transparent model, in our clients' best interest.
Complete your Chamilo LMS project
Need support for your Chamilo LMS?
Talk to the engineers
who built the platform.
Tier-2 included in your hosting plan. Tier-3 pack available on demand. Not sure which one you need? Ask us, we will point you in the right direction.
