TIER-2 & TIER-3 TECHNICAL SUPPORT · BEEZNEST, CHAMILO LMS PUBLISHER
Technical support for Chamilo LMS.
Delivered directly by the team that builds the platform.
From unlimited functional Q&A support (tier 2) to deep source-code interventions (tier-3 hour packages), rely on direct access to the engineers at BeezNest, Chamilo LMS publisher.
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We maintain a close relationship with our clients to understand their methods and respond in a personalized way that respects each organization's structure. Our interest lies in our clients' full satisfaction, because they are our best marketing team.
Yannick Warnier
Administrator of BeezNest Belgium SRL, Founder of Chamilo LMS
Two levels of support
The right level of support
for every situation
BeezNest offers two distinct levels of Chamilo LMS technical support, designed to cover every situation, from everyday usage questions to complex technical interventions.
Included in hosting plans
Level 2 support
Usage, configuration, and minor adjustments
Unlimited Q&A support built into all our hosting plans. An ongoing support service that gives your team maximum working comfort and substantial savings in time and money.
✔Ideal for administrators and trainers
✔Fast answers to usage and configuration questions
✔Portal settings, logo, access rules, social media integration
✔Minor fixes and workarounds for critical issues (under 1 hour)
✔Unlimited requests, no cap or hidden fees
✔Available 8x5 year-round
Included in: Chamilo PRO and all BeezNest hosting plans.
Optional support pack
Level 3 support
Bug fixes, customization, and design adjustments
Hour packs that let you call on our team of Chamilo experts, whether your LMS is hosted by BeezNest or elsewhere. Valid for one year from the date of purchase.
✔Bug resolution (fixes and critical workarounds)
✔Minor improvements to existing features (up to 5h per task)
✔Design, CSS, and icon adjustments (excluding full redesigns)
✔Available whether your portal is hosted by BeezNest or another provider
✔No fixed budget — we estimate, confirm, then act
✔Unused hours carry over within the validity period
Available packs — 10h valid for 6 months, others valid for 1 year
10hDiscovery
20h Starter
50h Standard
100h Advanced
200h Premium
Important: Level 3 covers modifications to existing features only, not the development of new features. For new feature development, see our custom development service.
Request a level 3 pack →
Comparison
Which support level is right for you?
Use case Level 2 Level 3
Usage and configuration questions ✅ ✅
Logo, colors, access rules ✅ ✅
Short interventions (under 1h of work) ✅ ✅
Complex bug investigations ❌ ✅
Complex plugins and integrations ❌ ✅
Performance diagnostics ❌ ✅
Security audits ❌ ✅
Included in hosting plans? Included Optional pack
Why choose BeezNest support
Not just fixes.
Guidance toward autonomy.
🔬 Built by the platform's own developers
Our support engineers actively develop Chamilo LMS. They know every line of code.
🎯 Personalized and educational
We don't just fix — we explain. Our goal is your team's autonomy.
🤝 A human-scale relationship
We know your platform, your team, and your activity cycles. No generic answers.
🎫 Dedicated support portal
Every request is tracked, archived, and accessible. Nothing falls through the cracks.
Priority level 3 support
Intervention hour packs.
Flexible, tiered, committed.
BeezNest offers level 3 support hour packs for complex technical interventions requiring direct access to the source code, server configuration, or platform architecture.
10h
Discovery
Valid for 6 months
To try level 3 support
20h
Starter
Valid for 1 year
For one-off interventions
POPULAR
50h
Standard
Valid for 1 year
For regular technical follow-up
100h
Advanced
Valid for 1 year
For large-scale projects
200h
Premium
Valid for 1 year
Best tiered rate
📉 Tiered pricing
The larger the pack, the better the hourly rate. Contact us for a personalized quote.
🌐 Open to all
Level 3 packs are available whether your Chamilo LMS portal is hosted by BeezNest or another provider.
The publisher advantage
No relay. No middleman.
A support cost that goes down over time.
When you work with the publisher of Chamilo LMS and BeezNest hosts your platform, we have full control over the environment. Our engineers know Chamilo LMS down to the smallest detail — they built it. Diagnosis is immediate, intervention precise. No escalated tickets, no intermediary who first needs to understand the platform before acting. The result: resolution times significantly shorter than with a third-party provider, and therefore a lower real support cost.
On top of this, our clients regularly notice a pattern: after an initial acclimation year, support requests drop significantly. Your teams grow more autonomous, helped by how easy Chamilo LMS is to use. Only specific customization projects generate occasional needs. A healthy, transparent model, in our clients' best interest.
Complete your Chamilo LMS project
Need support for your Chamilo LMS?
Talk to the engineers
who built the platform.
Level 2 is included in your hosting plan. Level 3 packs available on request. Not sure which to choose? Contact us and we'll point you in the right direction.
