Technical support for Chamilo LMS
Choose our Technical support for Chamilo LMS to keep your e-learning platform running smoothly and efficiently.
You won’t find a more qualified professional team to provide you with technical assistance.
Streamline your e-learning project with expert Chamilo LMS technical support and the flexible power of the Open Source platform.
Our Chamilo LMS technical support team consists of experts actively involved in the development of Chamilo, ensuring in-depth mastery of this learning management platform.
Why choose our Chamilo LMS support
We deliver not only fixes but also guidance to make you autonomous in managing your LMS. Benefit from fast, reliable, and open-source powered support that helps maintain continuity and performance of your e-learning platform.
We maintain a close relationship with our customers to understand their methodologies and answer in a personalized way while respecting the structure of each organization. Our interest reside in the full satisfaction of our customers, because you are our best marketing team.
- Y.Warnier Administrator of BeezNest Belgium SRL
Support levels & what they cover
Level 2 support (Usage, configuration & minor adjustments)
We integrate and unlimited technical support of question/answer type to our hosting plans. Enjoy a permanent support service and offer a maximum work comfort to your team. A substantial time and money benefit!
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Ideal for administrators and teachers.
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Quick answers to usage questions, basic configuration, course settings, logo and access rule adjustments, social network integration, etc.
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Minor fixes or critical issue workarounds when tasks are under ~1 hour.
2nd level support: Allows you to get answers quickly to questions about the use of Chamilo, like on the basic configuration in the courses. This type of support is mainly directed to teachers and administrators. This time can be used to ask for small configuration changes (logo, platform access rules, social networks referencing, etc, but not complex plugin activations) and fixes or avoidance methods for critical issues in Chamilo, for which the total job doesn’t take more than an hour.
Level 3 support (Bug Fixes, customization & design adjustments)
We offer 3rd level technical support pack of hours that allow you to ask for interventions of our team of Chamilo experts on your e-learning portal (be it hosted with us or not).
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For bug resolution, development of small feature enhancements, or cosmetic design adjustments (CSS, icons).
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Applicable whether your LMS is hosted by BeezNest or elsewhere.
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Support packs valid for one year: 20h, 50h, 100h, 200h.
3rd level technical support: Allows you to ask for bug fixes and development or customizations of small features that take no longer than 5h to complete. These must be changes to existing features, and not development of completely new features. They allow you to ask for design changes where these changes are mostly CSS and icons. This does *not* include templating work. These requests are not submitted to a precise budgeting. We evaluate the amount of time we need, ask you for confirmation and get down to work quickly and efficiently. You can later ask for additional changes in exchange for hours left in your pack.
Subscribing to a technical support pack
We help you choose the best pack based on your needs and several criteria. You can use your support pack for one year, as soon as necessary, and exchange with our project managers and our team through your dedicated support tickets space.