Technical support for Chamilo LMS by BeezNest, official publisher. Level 2 support included in hosting plans. Optional level 3 packs for complex issues. Direct access to the engineers who built the platform.

Technical Support for Chamilo LMS by BeezNest, Official Publisher

BeezNest offers two-tier technical support for Chamilo LMS, designed to meet every need of organizations using Chamilo LMS — from everyday usage questions to complex technical interventions on the source code. As the official publisher of Chamilo LMS since 2015, our support team is made up of engineers actively involved in the platform's day-to-day development, giving them unmatched understanding and mastery. When you report an issue, our engineers understand it immediately, with no translation layer and no escalation chain: they know every line of the source code. Level 2 support is included and unlimited in all our hosting plans. Level 3 technical support packs for Chamilo LMS are available as an option for interventions requiring direct access to the source code, server configuration, or platform architecture.

Official Chamilo LMS Publisher Since 2015

Technical support for Chamilo LMS.
By the team that builds the platform.

You won't find a more qualified team to support your Chamilo LMS platform. Our engineers don't just fix problems — they guide you toward autonomy and confidence in managing your LMS.

"

We maintain a close relationship with our clients to understand their methods and respond in a personalized way that respects each organization's structure. Our interest lies in our clients' full satisfaction, because they are our best marketing team.

Yannick Warnier, CTO and Founder of BeezNest

Yannick Warnier

Administrator of BeezNest Belgium SRL, Founder of Chamilo LMS

Two levels of support

The right level of support
for every situation

BeezNest offers two distinct levels of Chamilo LMS technical support, designed to cover every situation, from everyday usage questions to complex technical interventions.

Included in hosting plans

Level 2 support

Usage, configuration, and minor adjustments

Unlimited Q&A support built into all our hosting plans. An ongoing support service that gives your team maximum working comfort and substantial savings in time and money.

✔Ideal for administrators and trainers
✔Fast answers to usage and configuration questions
✔Portal settings, logo, access rules, social media integration
✔Minor fixes and workarounds for critical issues (under 1 hour)
✔Unlimited requests, no cap or hidden fees
✔Available 8x5 year-round

Included in: Chamilo PRO and all BeezNest hosting plans.

Optional support pack

Level 3 support

Bug fixes, customization, and design adjustments

Hour packs that let you call on our team of Chamilo experts, whether your LMS is hosted by BeezNest or elsewhere. Valid for one year from the date of purchase.

✔Bug resolution (fixes and critical workarounds)
✔Minor improvements to existing features (up to 5h per task)
✔Design, CSS, and icon adjustments (excluding full redesigns)
✔Available whether your portal is hosted by BeezNest or another provider
✔No fixed budget — we estimate, confirm, then act
✔Unused hours carry over within the validity period

Available packs — 10h valid for 6 months, others valid for 1 year

10hDiscovery
20h Starter
50h Standard
100h Advanced
200h Premium

Important: Level 3 covers modifications to existing features only, not the development of new features. For new feature development, see our custom development service.

Request a level 3 pack →

Comparison

Which support level is right for you?

Use case Level 2 Level 3
Usage and configuration questions ✅ ✅
Logo, colors, access rules ✅ ✅
Short interventions (under 1h of work) ✅ ✅
Complex bug investigations ❌ ✅
Complex plugins and integrations ❌ ✅
Performance diagnostics ❌ ✅
Security audits ❌ ✅
Included in hosting plans? Included Optional pack

Why choose BeezNest support

Not just fixes.
Guidance toward autonomy.

🔬

Built by the platform's own developers

Our support engineers actively develop Chamilo LMS. They know every line of code.

🎯

Personalized and educational

We don't just fix — we explain. Our goal is your team's autonomy.

🤝

A human-scale relationship

We know your platform, your team, and your activity cycles. No generic answers.

🎫

Dedicated support portal

Every request is tracked, archived, and accessible. Nothing falls through the cracks.

 
 

Priority level 3 support

Intervention hour packs.
Flexible, tiered, committed.

BeezNest offers level 3 support hour packs for complex technical interventions requiring direct access to the source code, server configuration, or platform architecture.

10h

Discovery

 

Valid for 6 months

To try level 3 support

20h

Starter

 

Valid for 1 year

For one-off interventions

POPULAR

50h

Standard

 

Valid for 1 year

For regular technical follow-up

100h

Advanced

 

Valid for 1 year

For large-scale projects

200h

Premium

 

Valid for 1 year

Best tiered rate

📉

Tiered pricing

The larger the pack, the better the hourly rate. Contact us for a personalized quote.

🔒

Unused hours

Hours not used by the time the pack expires go toward the continuous improvement of Chamilo LMS, in line with our commitment to Open Source and social responsibility.

🌐

Open to all

Level 3 packs are available whether your Chamilo LMS portal is hosted by BeezNest or another provider.

 

The publisher advantage

No relay. No middleman.
A support cost that goes down over time.

When you work with the official publisher and BeezNest hosts your platform, we have full control over the environment. Our engineers know Chamilo LMS down to the smallest detail — they built it. Diagnosis is immediate, intervention precise. No escalated tickets, no intermediary who first needs to understand the platform before acting. The result: resolution times significantly shorter than with a third-party provider, and therefore a lower real support cost.

On top of this, our clients regularly notice a pattern: after an initial acclimation year, support requests drop significantly. Your teams grow more autonomous, helped by how easy Chamilo LMS is to use. Only specific customization projects generate occasional needs. A healthy, transparent model, in our clients' best interest.

 
 

Need support for your Chamilo LMS?

Talk to the engineers
who built the platform.

Level 2 is included in your hosting plan. Level 3 packs available on request. Not sure which to choose? Contact us and we'll point you in the right direction.