Chamilo LMS technical support by BeezNest, official publisher. Tier-2 support included in hosting plans. Optional tier-3 support packs for complex issues. Direct access to the engineers who built the platform.

Chamilo LMS technical support by BeezNest, official publisher

Chamilo LMS technical support by BeezNest, official publisher since 2015. Our support team consists of engineers actively involved in developing Chamilo LMS every day, giving them unmatched mastery of the platform. Two levels of support available: tier-2 included in our hosting plans, and optional tier-3 support packs for more complex needs.

Official Chamilo LMS publisher since 2015

Chamilo LMS technical support.
By the team that builds the platform.

You won't find a more qualified team to support your Chamilo LMS platform. Our engineers don't just fix issues, they guide you to become autonomous and confident in managing your LMS.

"

We maintain a close relationship with our clients to understand their methodologies and answer in a personalised way while respecting the structure of each organisation. Our interest resides in the full satisfaction of our clients, because they are our best marketing team.

Yannick Warnier, CTO and Founder of BeezNest

Yannick Warnier

Administrator of BeezNest Belgium SRL, Founder of Chamilo LMS

Two levels of support

The right level of support
for every situation

BeezNest offers two distinct levels of Chamilo LMS technical support, designed to cover all situations, from everyday usage questions to complex technical interventions.

Included in hosting plans

Tier-2 Support

Usage, configuration and minor adjustments

Unlimited Q&A support integrated in all our hosting plans. A permanent support service that offers maximum working comfort to your team, a substantial saving in time and money.

✔Ideal for administrators and trainers
✔Quick answers to usage and configuration questions
✔Course settings, logo, access rules, social network integration
✔Minor fixes and workarounds for critical issues (under 1 hour)
✔Unlimited requests, no cap, no hidden fees
✔Available 8x5 all year

Included in: Chamilo PRO and all BeezNest hosting plans. Discover Chamilo PRO →

Optional support pack

Tier-3 Support

Complex technical interventions and deep expertise

Advanced technical support for complex issues that require deep platform expertise. Available via optional support packs, subscribed separately. Direct access to the engineers who wrote the Chamilo LMS code.

✔Complex bug investigations and deep fixes
✔Plugin configuration and complex integrations
✔Performance diagnostics and optimisation
✔Security audits and vulnerability remediation
✔Interventions requiring more than 1 hour of engineering work
✔Available as hourly packs or annual contracts
Request a tier-3 pack →

Comparison

Which support level do you need?

Situation Tier-2 Tier-3
Usage and configuration questions ✅ ✅
Logo, colours, access rules ✅ ✅
Quick fixes under 1 hour ✅ ✅
Complex bug investigations ❌ ✅
Plugin and complex integrations ❌ ✅
Performance diagnostics ❌ ✅
Security audits ❌ ✅
Included in hosting plans? Included Optional pack

Why choose BeezNest support

Not just fixes.
Guidance to make you autonomous.

🔬

Built by the platform developers

Our support engineers actively develop Chamilo LMS. They know every line of code.

🎯

Personalised and formative

We don't just fix, we explain. Our goal is your team's autonomy.

🤝

Human-scale relationship

We know your platform, your team and your activity cycles. No generic answers.

🎫

Dedicated support portal

All requests tracked, archived and accessible. Nothing falls through the cracks.

Need support for your Chamilo LMS?

Talk to the engineers
who built the platform.

Tier-2 included in your hosting plan. Tier-3 pack available on demand. Not sure which one you need? Ask us, we will point you in the right direction.